Refund policy

Legal Right of Withdrawal

In accordance with article 55 §1 of Luxembourg law relative to digital commerce of August 14th 2000, the consumer is entitled to a seven-day withdrawal period, without requiring justification and without penalties. In accordance with article 55 §4b of the same law, the consumer is not entitled to exercise the right of withdrawal provided for in §1 for contracts for the provision of products manufactured according to the customer’s specifications or that are highly personalized.

Extension of the Right of Withdrawal

In addition to the legal right of withdrawal, Astartelux Jewelry allows the Client the possibility to return the product ordered without justification or motive, within a period of 30 (thirty) days from the first date of receipt of the product. With regards to personalized products, the exception to the right of withdrawal as outlined in article 6.1. remains applicable.

Non-Compliant Products and Visible Defects

In the case where the finished product is not compliant or presents visible manufacturing defects, the Client has a period of 7 (seven) days at his or her disposal after receipt during which to return the product.

Observation of compliancy of the finished products is based upon the dispositions of article 1.1 of the present Terms and Conditions with regard to finished products.

Astartelux Jewelry undertakes to choose to reimburse, exchange or repair free of charge any defective or non-compliant products.

Conditions of Return

In order to exercise the right to return, the Client must respect the following conditions:

- the returned item of jewelry must be in its original state, without trace of use, and with the tag attached as proof that it has not been used

- the item of jewelry must be returned with all accompanying elements without exception (packaging, accessories, certificates, explanatory notices and original bill of sale) and all these elements must be in perfect condition.

Returning a Product

The article to be returned should be sent to the headquarters of Astartelux Jewelry at 11, Rue Evrard KETTEN, L1856 Luxembourg.

Astartelux Jewelry declines all responsibility for damage to the product, accessories or packaging returned, including theft or loss.


Upon receipt, the returned product will be inspected by Astartelux Jewelry specialists. The inspection is carried out based on high definition images of the product taken before it is shipped. Once compliancy of the returned product has been confirmed, including the absence of any signs of wear or of any modification or interference, and if the product adheres to the conditions necessary for entitlement to a refund, Astartelux Jewelry will proceed to refund the order.

The refund is made no later than 30 (thirty) days after receipt of the returned product by transfer to a bank account in the name of the Client who placed the order. Transfers to a bank account in the name of any other person than the person who placed the order are not possible.

Costs of Return

In the case of a product being returned for a refund without justification, the costs of return are at the Client’s expense. When a product has been returned but does not meet the requirements for entitlement to a refund, the refund will not be made. The product in question remains the property of the Client and will be sent back after payment of the costs of shipping.